Sensible Home Warranty
- Website: http://www.sensiblehomewarranty.com
- Premium: $295
- Deductible: $50
- NEW: Download Sensible Home Warranty’s Terms and Conditions Sheet
SensibleHomeWarranty.pdf (43.6 KiB, 751 hits)
Contacts:
- Main Number: 866-959-2212
- Media Contact Number: Unknown
Sensible Home Warranty company sees many complaints in the normal course of business. Before you call them to file your claim, you should take a second and create your game plan to resolve your issue with them. Some suggestions from HomeShieldScam.com are:
1) Download and complete our “Make a Claim” check list. These important facts can make the difference between seeing a claim resolved and not. At the end of the day, your goal is to have your appliance repaired by Sensible Home Warranty. Do everything that you can to get this done!
2) Review our maintenance tips. These are not just for preventing issues. One of the common excuses that a home warranty company with give for not paying a claim is that the appliance was not maintained properly. Doing a few minutes of preparation on the unit may just save you some hassle from the first round of rejections.
3) Review our FAQ section. Make sure that you understand your policy and that you know what questions are likely to be asked of you.
4) Explore some of the alternatives to a Home Warranty with Sensible Home Warranty. It is important to know these so that you can understand what your options are if your claim is not resolved completely.
5) If you have already made a claim, and Sensible Home Warranty has sent out a service tech to your home, check out the tech that they sent on a review service such as Angie’s List.
(6) Help others! Take a minute to let us know about your experience with Sensible Home Warranty! Make notes on the tactic that you used, if it was successful or not, and things that you might do different next time.
I have sensible as a home warranty company. I got the couple that sold us our house to throw it it. I wish that I had not. I have wasted 2 weeks trying to get my dish washer fixed. I could have replaced it by now for all the trouble that this was. I called Sensible on 12/16 to file the claim. They took almost 30 minutes to pick up the phone. After filing the claim, I have been dealing with the string of clowns that they have sent out. I live in Jacksonville. You would not think that you could find a bigger bunch of crooks anywhere!
Watch out for the sales guys they will over sell and wont let you cancel for a full refund….
Their favorite term is “Rapid Response”
Sensible Home Warranty, a home warranty company created in October of 2008 has a reputation for lies and deceit. The “Nevada” based company which is said to be located in Sparks, Nevada is actually housed in Brooklyn, NY. The owners of the company have evaded paying their taxes and dues to society since they have been open. The home warranty company is a strictly cash based business. The owners do not care what happens to your home, repairs, or anything else for that matter. Usually when a customer calls the sales department they will be told to hold, and they will be speaking with the “regional supervisor” of their area, or designated zip code…may I say one word—SCAM!!!!! What the company really does is place you on hold, laugh to one another about another customer who is going to purchase a home warranty, and then pick up the line again using a different voice and claim to be Chris Andrews, Jim Westfield, Jordan Blake, or perhaps another recent goon they have hired. (Note: these names are made up in order to protect the individual and the company from lawsuits.) The original sales person will then begin to tell you that they have a limited time offer which expires by the end of the day or that they are doing you a favor in extending a discount which has expired. BELIEVE NO SUCH THING. They are doing as the please by using confabulations and whatever lies work to make the company sales, if the original sales person is not able to “close the deal” then they will be transferred to someone who can do better and this person usually closes every sale on all calls made.hey trick the customers into thinking they are saving money with 20% off and a reduced call fee when in reality, they make up the prices on the spot. They plug them into a computer and it spits back numbers. Everything again is strictly cash, no taxes, all reward. They will tell you that they have several notable service contractors in your area again—-SCAM. Not until after you purchase a policy do they attempt to find one or two contractors. They do not have their history, reputation, or credibility; as long as they are in or surrounding the zip code of the covered home everything is A-okay. The customer will receive a valid policy contract in the mail, but they flip a coin when they decide what is covered and what is not. The reason that the BBB has no comments on such a company is because they have only existed for a few months. Policy coverage does not start until a month after prior payment has been made. The reason the company is said to be based out of Sparks, Nevada is not random by any means. Nevada state is the most lenient with their business laws and in case a lawsuit was ever filed, the business would escape all penalties because:
a) Nevada has a track record for protecting and backing their businesses,
b) The customer must show up in court (the customer will end up spending more money in petty claims court than actual damages done, or monies spent with the company),
c) If the above did fail, where Nevada turned the arbitration into a valid lawsuit and the customer in question did make an appearance, Sensible Home Warranty would be unable to be found, the only existence they have in Nevada is a P.O. box that forwards all mail to their Brooklyn location.
This company is not what it is made out to be. Do the sensible thing. Research the company before you consent.
On a final note: Another website on the company will be shortly published saying that it has been rated #1 for the past 9 years, and have articles which are not fully viewable unless you subscribe to the magazine called Home Warranty Reviews. This magazine does NOT exist and this website is yet another scam into tricking customers into sensibly purchasing a home warranty with Sensible Home Warranty. Please do not be so naive; they are not a BBB accredited company which is the landmark of sensibility when choosing the right company from the wrong.
I need to file a claim with sensible home warranty but the phones have been busy. No one has responded to my emails either. What kind of busy are they running here?
Lucy,
As part of our web site service, we like to follow up with posters and see if you were able to resolve your claim with Sensible Home Warranty. Please let us know how you are doing and if there is anything that we can do to help.
The HomeShieldScam.com Team
Why are such bad things stated about this company. I NEVER had any problems.
I called the home warranty company (Sensible) two weeks ago to put in a claim for a bathroom fan and two faucets in the house. On the first call I made, I learned the faucets are not covered under the home warranty. The woman said she would have someone call me about the bathroom fan. Nobody called. I called again the next day and didn’t hear back. So two days later, I called back again. Still nobody called me. Finally about five days later, another guy from Sensible called me and told me that someone would be calling me about the bathroom fan. The whole week went by and I still haven’t heard a thing. What am I paying for if I can’t get any service??? It is the worst customer service I have ever encountered and apparently a scam. I regret switching to this home warranty company, I WOULD NOT recommend them to anyone! I will definitely not be renewing with them!
Sensible convinced me to pay for 4 years in advance and now they had the nerve to deny all my repairs and even ask the repair man to lies in writing about the cause of my repairs. Dave and Gereard are the two I have been talking to.
I have had similar issue with a refrigerator. I lost all of my food except for what I was able to cram in coolers. I thought it would be an emergency call, it wasnt that late at night — but there was no way to get past the receptionist to get an emergency claim. When calling, I almost always got a receptionist who can only take a message and ‘they will get back to you’. Twice out of 12 calls have I actually gotten through. There is apparently no way for a receptionist to transfer you to someone — although on one call I asked for sales instead of service and she put me through. Fortunately, I was only 3 weeks into my contract. I paid in advance for multiple years but the payment was split over 2 months. So my credit card company has filed a dispute for the first month and will deny the second payment. SHW (Jerod) has agreed to refund my money. I’m still waiting for the email confirmation he promised ‘in 10 minutes’ over 3 hours ago.
Called claims department (3)times yesterday to schedule a service call. (Was disconnected, reason for calling back two additional times). Was told that my call was actually to an answering service and that someone would be calling me back within 24 hours of my call. Have heard NOTHING back from a rep. from Sensible. Placed another 2 phone calls to claims department today, and complained that no one has called me and it’s been more than 24 hours since I placed my original call. Still nothing. I am starting to worry that this company just may be a scam. Does anyone know if they went out of business? I am now contacting the BBB
I called sensible home warranty on Sept 1st about a leak in my roof. I had to leave a message with someone to call me back. I received a call back from I guess a sales rep on that same day. I also received a call from a contractor on the same day. The next day a contractor came out and faxed over a estimate to the warranty place and haven’t heard anything back yet. I have been calling and leaving a message with sensible home warrant for over 1 week for someone to give me a call back and still have not heard anything. This is not good customer service, its bad business and it doesnt make any SENSE!! and this company and what they offer is senseless. I will be making a complaint with the BBB in my area and filing a claim against this company. I would never recommend them to anyone any they need to be closed down.
Can any one suggest a home warranty company that is reputable?
DON’T DO BUSINESS WITH SENSIBLE! I just signed up, paid for 2 years in advance and can’t get any kind of decent or honest service. It is over a month now since I opened a claim for my oven and am still waiting. I just found out that I have to pay out of pocket and get reimbursed.
Also, the gas furnance broke a few days ago and I have NO HEAT. Sensible told the contractor that the repair is “too expensive” and needs to go to an underwriter for review. WHAT??? The contract states that if they can’t fix it, they have to replace it. Who cares how much it costs??? Meanwhile, I can’t get anyone at Sensible to return my phone calls. Did I mention that I am pregnant, and it is in the 20s at night? They don’t care. I suspect now with New Years that I won’t be able to even talk to someone until next week after the holiday. This is insane. I am cancelling my contract and having my credit card re-imburse me. BEWARE OF THIS COMPANY!!!!!!!
I had their warranty for a month and a half when my microwave broke down. I called them for service and the first thing they did was to suggest that I was scamming them, because I had only had the policy a short time!
It took three days to get someone out to look at the unit, and I paid them $45 as per the contract. But they would not fix the unit until they submitted the claim to Sensible Home Warranty for approval. A week later, I called to find out what was going on, and the service guy told me they were still waiting to hear from SHW.
I called SHW and they told me my claim was being denied because the expensive electronic control panel that had gone out was “excluded” from coverage! So now I was out the $45 service call fee, and my microwave still wasn’t going to be fixed, and the repair guys told me that the $45 would not be credited towards repairs, it was a separate fee.
I decided to cancel my warranty, having learned that most things that break are not covered by it anyway! The rep told me that he could not tell me how much of a refund I would receive until AFTER he canceled the policy. I tried to argue with this, but he insisted that it was impossible.
So after he canceled the policy, he tells me that an extra $50 will be withheld from my refund, because it was his opinion that I canceled due to the claim being denied, and evidently there is a stipulation hidden in the fine print that if that is your reason, they will fine you $50!
I pointed out that he had never asked my reason, assured him that was NOT my reason for canceling. It wasn’t. Past is past. My reason for canceling was that future claims would also be denied. But he said it was “obvious” that was why I canceled.
I have had to dispute the charge with my credit card company and still not sure how that will turn out. Total waste of money, and you won’t find out that your coverage is worthless until you try to use it!
Our washer began making loud noises while spinning, roughly 2 months after buying a Sensible 1-year policy. I called them just before the New Year to place a claim, and received a call back from “Tad” minutes later. He said that, because of the holiday, we’d probably have to wait until the following Monday to get a contractor to call us.
Monday came and went. I called Sensible again and asked why there was no call. I got the same excuse, so I asked if I could call Sears and then get reimbursed. They said yes, and I asked them for written confirmation that they would reimburse me…which they e-mailed promptly.
I then discovered that the soonest Sears could come out would be a week, so I again asked Sensible to handle the claim. I haven’t heard back from them. I will report back here what happens, but after reading these reviews, I worry that had I called Sears, I probably would never have been reimbursed.
Good afternoon,
My name is Jared and I am the operations director for Sensible Home Warranty. At this point, I would like to make myself available to any client that believes they have had an issue that has not been handled to satisfaction by our team. I would also like to encourage any potetntial customers as well to contact me directly with any questions. If we have made an error I assure you we will rectify it but you must allow us the opportunity to cure. Please feel free to reach me directly at my desk by dialing (866)959-2212 Ext. 201. If you reach my voicemail, please leave a message and I will promptly return you call. In addition, you can recah me by email at Jared@Sensiblehomewarranty.com
I look forward to hearing from you!
Hello,
I purchased a plan with SHW almost a year ago and back in December my furnace broke. They sent a tech out to look at it, he deemed it was unsafe and needed to be replaced. The company denied my claim because my heat exchanger supposedly was cracked, but come to find out, if this piece does crack CO2 is emitted into the duct work. I have a detector right next to the air duct and its never gone off.
I’m currently trying to take the case to Small Claims Court, but I can not find out who owns/runs/etc the company. I can’t find this information anywhere online!… Does anyone know???
Please email me with any useful information… caitlin.rose@hotmail.com
Thanks!!
Caitlin,
According to the Sensible Home Warranty Call Center, the Corporate Headquarters is located at 5344 Disc Dr., Sparks Nevada, 89436. I would suggest sending any correspondence to them with a return receipt or certified mail for tracking. If you would, please follow up here at the site to confirm if you have any luck with this claim!
This is an e-mail I sent to SHW
Good morning,
I got your information from a blog that was posted on 1-10-10 that spoke about problems with your company. Here is my situation.
I signed up for Sensible home warranty on 3-23-10. I went through the enrollment process and received an e-mail confirmation that my payment had been received and that my coverage would begin on 4-23-10. I filed a claim last night, 5-19-10, and received a call from your representative at 9:47AM EST today, 5-20-10. This representative informed me that my policy was not active because there is no such thing as monthly payment plans for my area and that the payment I originally made was never billed by your company. He stated that “someone” tried to call me to set up an annual payment plan “two or three weeks ago” on my cell phone, but I never returned the call. I informed him that I run a correctional facility, that I am on call 24/7 and that I am required to return any messages within 24 hours per my agency policy. He then implied that I was lying. I have reviewed my phone records for the last month and there is no record of anyone from SHW calling my cell. Additionally, I never erase my voicemail, and there was no voicemail from SHW during that period of time. I have saved voicemails from over 60 days ago and there is nothing from SHW.
I informed him that I would be happy to pay for an annual policy, but I expected that it would go back to my original enrollment date. He said that this was not possible because I did not set up an appropriate payment plan and basically stated that it was my fault that the policy was not in force. I explained to him that my credit card information was provided per the online agreement and that SHW chose not to bill it. I also explained to him that I have a child with severe asthma and that it was critical to get my AC fixed as quickly as possible. The conversation became extremely heated after he continued to raise his voice and I eventually threatened to take legal action against SHW if my son had medical problems resulting from a lack of AC. Although this was extreme, it was my reaction to the unprofessional way I was treated by your employee. After telling me that I was being “unscrupulous” several times, he hung up on me.
So, I am asking for your assistance in resolving this matter. I have already spoken to another representative and requested that my situation be brought to a supervisor. I also explained to her that I will file a complaint with the attorney general and the BBB if this matter is not resolved appropriately.
As I stated before, I work in the criminal justice system and I believe my situation could represent a case of criminal fraud because the enrollment practices appear to be purposely designed to trick consumers into an annual contract and/or to deceive them into thinking that they have coverage when they do not. A copy of this e-mail will be sent to the Florida Office of Insurance Regulation if I do not hear from your agency within 24 hours.
Thank you for your assistance in advance
Main number is not working for me. And there are a lot of complaints. I was going to apply, but now I am going to look at other warranty businesses.
My husband and I won a (default) judgment (they did not show) against SHW and are pursuing legal efforts to obtain it. In order to file suit against this company, you need to know their registered agent in order to serve them. You can find this information here:
http://nvsos.gov/sosentitysearch/CorpDetails.aspx?lx8nvq=hBjdGzyVBgpjIyi%252briXMBA%253d%253d&nt7=0
I have a new account with SHW that became “active” a week ago. This is after a 30 day “grace” period that apparently protects SHW from what they consider pre-existing conditions on covered appliances. If this is so, then why did they deny my A/C claim which was called in AFTER the so-called grace period ended. They claim there is no way my A/C unit could have become defective in the short time period that my warranty became active (I thought that’s why they have a grace period, to protect themselves against breakdowns in the first 30 days). I replied that the service tech did not share their view (he said there is no way to tell how long it takes for the part to go bad). The SHW representative, Simon, informed me they still would not cover the claim because “it would be impossible” for the A/C part to break in that short a time period. I am now going to have the service tech contact SHW directly with his diagnosis.
BTW - - I also had to pay for the service fee myself with promises that SHW will send me a reimbursement. We’ll see…
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